Cancellations, Product Issues & Lost Orders
Information regarding cancellations, damaged/defective products, and lost orders.
Change or Cancel Your Order (Physical Journals)
To Change Your Shipping Address or Physical Items:. Because our warehouse packs orders quickly, please contact our support team immediately so we can catch your order before it ships. 👉 Click Here to Contact Support. Please select "Order Issues" and
What happens if my product never arrives?
Is my order lost?. If your journal hasn't arrived within a week of your estimated delivery window, this package is considered lost/stolen and we will issue a replacement package. Please contact support with your name, order number, and address so we
My tracking hasn't updated in a few days.
Why isn't my tracking link updating?. USPS typically picks up packages from our fulfillment centre within 1-2 business days. If your tracking shows “Shipping Label Created” for 3-5 days, the package is likely on its way, but USPS hasn’t updated the t
What should i do if my order was damaged/defective or I received the wrong item?
If you notice any issues with your order, please contact us with your name, email, order number, and a description of the issue. We’ll review it and make sure it’s resolved as quickly and smoothly as possible. 👉 Contact Support Here