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Cancellations, Product Issues & Lost Orders

Information cancellations and lost orders.

Change or cancel your order

Accidentally order the wrong item, change your mind, or need shipping information updated?We are here to help! Please contact our support team as soon as possible by emailing [email protected] with your name, email address, order number and

What happens if my product never arrives?

If your journal hasn't arrived within a week of your estimated delivery window, this package is considered lost/stolen and we will issue a replacement package. Email us at [email protected] with your name, order number, and address to avoid

My tracking hasn't updated in a few days.

USPS typically picks up packages from our fulfillment centre within 1-2 business days. If your item says “Shipping Label Created” after 4-5 days it is likely that USPS has simply not updated the tracking information yet but the package is still on th

Product Issues

If you are experiencing any issues with your product, please email [email protected] with your name, email, and order number if the item is defective, damaged or if you received the wrong item, so we can evaluate the issue and make it right.

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