Cancellations, Product Issues & Lost Orders
Information cancellations and lost orders.
Change or Cancel Your Order
Did you accidentally order the wrong item, need to update your shipping address, or want to manage your Inner Circle membership?. Here is the fastest way to get what you need:. 1. To Cancel Your Membership or Update Billing:If you are looking to canc
What happens if my product never arrives?
If your journal hasn't arrived within a week of your estimated delivery window, this package is considered lost/stolen and we will issue a replacement package. Email us at [email protected] with your name, order number, and address to avoid
My tracking hasn't updated in a few days.
USPS typically picks up packages from our fulfillment centre within 1-2 business days. If your item says “Shipping Label Created” after 4-5 days it is likely that USPS has simply not updated the tracking information yet but the package is still on th
Product Issues
If you are experiencing any issues with your product, please email [email protected] with your name, email, and order number if the item is defective, damaged or if you received the wrong item, so we can evaluate the issue and make it right.