Information cancellations and lost orders.
Accidentally order the wrong item, change your mind, or need shipping information updated?We are here to help! Please contact our support team as soon as possible by emailing [email protected] with your name, email address, order number and
If your journal hasn't arrived within a week of your estimated delivery window, this package is considered lost/stolen and we will issue a replacement package. Email us at [email protected] with your name, order number, and address to avoid
USPS typically picks up packages from our fulfillment centre within 1-2 business days. If your item says “Shipping Label Created” after 4-5 days it is likely that USPS has simply not updated the tracking information yet but the package is still on th
If you are experiencing any issues with your product, please email [email protected] with your name, email, and order number if the item is defective, damaged or if you received the wrong item, so we can evaluate the issue and make it right.