What happens if my product never arrives?Updated 19 days ago
Is my order lost?
If your journal hasn't arrived within a week of your estimated delivery window, this package is considered lost/stolen and we will issue a replacement package.
Please contact support with your name, order number, and address so we can make sure everything is sent correctly.
👉 Click Here to Contact Support
ESTIMATED SHIPPING TIMES
US Shipping
US orders are shipped from Henderson, Nevada, via USPS Media Mail and typically take between 4-8 business days to arrive. Please note that USPS tracking information is not updated daily and may not reflect an up-to-date location of your order.
Canadian Shipping
Canadian orders are shipped from Henderson, Nevada via Fedex and typically take between 8-15 business days to arrive.
Please note the following information regarding delays and service alerts:
- For any destination affected by a service alert or international delay, please allow for an additional 7-14 business days for the order to be received.
- Please note that the delays listed may not cover all issues affecting your destination country. We recommend consulting your local couriers' service alerts for more up-to-date information regarding their service, even for those not listed below.
- Shipping times may be different during the holiday season.
For the most up-to-date international (Canadian) service alerts, please visit https://www.fedex.com/en-us/service-alerts.html
For the most up-to-date USPS service alerts, please visit https://about.usps.com/newsroom/service-alerts/