What happens if my product never arrives?Updated 8 months ago
If your journal hasn't arrived within a week of your estimated delivery window, this package is considered lost/stolen and we will issue a replacement package.
Email us at [email protected] with your name, order number, and address to avoid any possible errors that may cause lost or stolen packages or a return to sender situation.
ESTIMATED SHIPPING TIMES US Shipping US orders are shipped from Henderson, Nevada, via USPS Media Mail and typically take between 4-8 business days. Please note that USPS tracking information is not updated daily and may not reflect an up-to-date location of your order.
Canadian Shipping Canadian orders are shipped from Henderson, Nevada via Fedex and typically take between 8-15 business days.
International Shipping International Orders to Australia, New Zealand, and the UK are shipped from Henderson, Nevada for a flat rate of $9.99 USD (shipping, duties and taxes included) via Fedex International and typically take between 8-15 business days depending on the destination country.