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My tracking hasn't updated in a few days.Updated a year ago

USPS typically picks up packages from our fulfillment centre within 1-2 business days. 

If your item says “Shipping Label Created” after 4-5 days it is likely that USPS has simply not updated the tracking information yet but the package is still on the way. If the same message appears after 5 days, unfortunately USPS may have lost the order in transit.

If your item says “In Transit - Arriving Late”, it has been more than 5 days and it isn’t due to a service interruption visible here, unfortunately USPS may have lost the order in transit. 

For either of the shipping issues above, please contact via email [email protected] with your name, email and order number and we will immediately ship a new package your way.

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